1. Agreement to these terms
These Terms of Service (the “Terms”) form a binding agreement between you and CrowdSnaps, Inc. (“CrowdSnaps”, “we”, “us”), the company that operates the website at crowdsnaps.com and the associated event media services (together, the “Service”).
By creating an account, subscribing to a paid plan, opening a host portal link, or uploading media to an event, you agree to these Terms. If you do not agree, do not use the Service.
If you are accepting these Terms on behalf of a company, studio, or other organization, you represent that you have authority to bind that organization, and “you” refers to that organization.
2. Who is who
The Service involves several different kinds of people, and their rights and obligations differ:
- Customer — the account holder. Typically a photographer, studio, event planner, or venue. The Customer creates events, controls branding, and is responsible for the account.
- Host — a person the Customer invites by email to moderate an event. Hosts access a private link and do not need an account.
- Guest — an attendee who uploads photos or videos, or views an event gallery or slideshow. Guests do not need an account.
The Customer is responsible for the conduct of the Hosts and Guests associated with their events, and for making sure both understand how the event will use their content.
3. Accounts and eligibility
You must be at least 18 years old and able to form a binding contract to create a Customer account. Accounts are for a single business entity; you may not share account credentials with parties outside your organization.
You are responsible for keeping your password confidential and for all activity that occurs under your account. Tell us at support@crowdsnaps.com immediately if you believe your account has been accessed without authorization.
You must provide accurate account information and keep it current. We may suspend accounts with information we reasonably believe to be false.
4. Plans, billing, and cancellation
Free plan
The free plan is offered as-is, with the event, upload, and storage limits published on our pricing page. We may change those limits with reasonable notice.
Paid subscriptions
Paid plans are billed monthly in advance through Stripe, our payment processor. By subscribing you authorize recurring charges to your payment method until you cancel. Prices are in US dollars and exclude taxes, which are added where applicable.
Upgrades and downgrades
Upgrades take effect immediately and are prorated by Stripe. Downgrades take effect at the end of the current billing period. If a downgrade would put you over the new plan’s limits, you must bring your account within those limits first.
Cancellation
You may cancel at any time from the billing page in your dashboard. Cancellation stops future charges; you keep paid features until the end of the period you have already paid for. We do not provide prorated refunds for partial months except where required by law or where we have failed to provide the Service.
Failed payments
If a payment fails, we may downgrade your account to the free plan after a grace period. Events beyond the free plan’s limits may become read-only until billing is restored. We will not delete media solely because a payment failed, but normal retention still applies.
Price changes
We may change subscription prices with at least 30 days’ notice by email. Changes apply from your next billing period. If you do not agree, you may cancel before the change takes effect.
5. Your content and guest content
You own your content. Photos, videos, event details, logos, and other material uploaded to the Service by you, your Hosts, or your Guests (“Content”) remain the property of whoever owned them beforehand. We claim no ownership.
To operate the Service, you grant us a limited, worldwide, non-exclusive, royalty-free license to host, store, transcode, resize, transmit, and display Content solely for the purpose of providing the Service to you and the Hosts and Guests you have authorized. This license ends when the Content is deleted.
We do not sell your Content, license it to third parties, use it in our own marketing, or use it to train machine learning models.
You are responsible for ensuring you have the rights necessary for the Content associated with your events, including any rights needed from photographers, subjects, and venues.
6. Guest notice and consent
Events collect photos and videos from attendees. You and your Hosts are responsible for telling Guests, before they upload, that:
- the media they upload may be displayed publicly on a screen;
- the media may be visible to and downloadable by other attendees through the event gallery;
- the Customer and Host will have access to and can download it;
- any name or message they choose to add may be displayed alongside their photo.
Our printable signage includes suggested wording for this notice, and you can add your own message to the upload page. Where local law requires consent for the collection or display of a person’s image, obtaining that consent is your responsibility, not ours.
If a Guest asks for their upload to be removed, the Host can reject or delete it, and you must honor reasonable requests promptly.
7. Moderation and event conduct
By default, guest uploads are held in a private queue until a Host approves them. If you enable auto-approve for an event, uploads are published without review and you accept full responsibility for what appears on the slideshow and in the gallery.
We do not pre-screen Content. We may, but are not obliged to, remove Content that we reasonably believe violates these Terms or our Acceptable Use Policy, or that we are legally required to remove.
8. Acceptable use
Your use of the Service is governed by our Acceptable Use Policy, which is incorporated into these Terms. In summary, you may not use the Service to store or distribute unlawful content, infringe others’ rights, harass people, distribute malware, circumvent plan limits, or interfere with the operation of the Service.
9. Retention and deletion
Event media is retained for 30 days after the event date, then permanently deleted along with the underlying stored files. We send reminder emails to the Host approximately 7 days and 1 day before deletion.
Retention is a core part of how the Service is priced and operated. It is your responsibility to download the media you want to keep before the deadline. We cannot recover media after deletion.
You may delete an event at any time, which removes its records and files ahead of the automatic deadline. Deleting your account removes your account data and all associated events and media.
10. Availability and changes to the Service
We work to keep the Service available and reliable, particularly during live events, but we do not offer a formal uptime commitment on any plan. The Service may be unavailable due to maintenance, third-party provider failures, or events outside our control.
We may add, change, or remove features. If we make a change that materially reduces functionality you rely on, we will give reasonable notice by email where practical.
11. Third-party services
The Service depends on third-party providers, including Amazon Web Services for storage and delivery, Stripe for payments, and Resend for transactional email. Their handling of data is described in our Privacy Policy. We are not responsible for outages or failures caused by these providers, though we will work to mitigate their effects.
12. Our intellectual property
The Service itself — including the software, design, and the CrowdSnaps name and marks — is owned by CrowdSnaps, Inc. and protected by intellectual property laws. These Terms grant you a limited, revocable, non-transferable right to use the Service, not to own it.
You may not copy, reverse engineer, resell, or create derivative works from the Service, or remove proprietary notices, except where such restrictions are prohibited by law.
White-label features let you present guest-facing pages under your own brand. That right applies only while your subscription is active.
13. Suspension and termination
You may stop using the Service and delete your account at any time.
We may suspend or terminate your access if you materially breach these Terms or the Acceptable Use Policy, if your account is used unlawfully, if your payment fails and remains unresolved, or if we are required to do so by law. Where the circumstances allow, we will give notice and an opportunity to fix the problem first.
On termination, your right to use the Service ends immediately and we may delete your account data and media after a short grace period.
14. Disclaimer of warranties
To the maximum extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Service will be uninterrupted, error-free, or that media will never be lost. Some jurisdictions do not allow certain warranty exclusions, in which case those exclusions may not apply to you.
15. Limitation of liability
To the maximum extent permitted by law, CrowdSnaps, Inc. will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost goodwill, or the cost of substitute services.
Our total aggregate liability arising out of or relating to the Service will not exceed the greater of (a) the amount you paid us in the twelve months before the event giving rise to the claim, or (b) USD $100.
Because event media cannot be re-created, you should download anything you cannot afford to lose promptly, and keep your own backup. We are not liable for media lost after the retention period has expired.
Nothing in these Terms excludes liability that cannot lawfully be excluded, including for fraud, or death or personal injury caused by negligence.
16. Indemnification
You agree to indemnify and hold harmless CrowdSnaps, Inc. and its officers, employees, and agents from claims, damages, liabilities, and reasonable legal fees arising out of your Content, your events, your use of the Service, your violation of these Terms, or your violation of the rights of any third party — including claims by Guests relating to the collection or display of their images.
17. Governing law and disputes
These Terms are governed by the laws of the State of California, excluding its conflict-of-laws rules. The exclusive venue for disputes is the state and federal courts located in San Francisco County, California, and you consent to their jurisdiction.
Before filing a claim, you agree to contact us at legal@crowdsnaps.com and attempt to resolve the dispute informally for at least 30 days.
If you are a consumer resident in a jurisdiction with mandatory local consumer protections, nothing here removes your right to rely on them.
18. Changes to these terms
We may update these Terms from time to time. If a change is material, we will notify account holders by email or by an in-product notice at least 14 days before it takes effect. The “last updated” date at the top of this page always reflects the current version. Continuing to use the Service after a change takes effect means you accept the updated Terms.
19. General
These Terms, together with the Privacy Policy, Cookie Policy, and Acceptable Use Policy, are the entire agreement between you and us regarding the Service.
If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.